This Cookie Policy explains how CSP Software (a trading name of Ravenstone Advisory (F.Z.C)) uses cookies and similar tracking technologies when you visit our website at cspsoftware.com and when you use the CSP Software platform. It should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, to improve user experience, and to provide information to website operators.
Cookies allow a website to recognise your device, remember your preferences, and understand how you interact with the site. Some cookies are deleted when you close your browser ("session cookies") while others remain on your device for a set period or until you delete them ("persistent cookies").
We also use similar technologies such as web beacons (also known as "pixels" or "clear GIFs"), local storage, and session storage, which function similarly to cookies. References to "cookies" in this policy include these technologies unless stated otherwise.
2. Cookies We Use
We categorise the cookies we use as follows:
2.1 Strictly Necessary Cookies
These cookies are essential for the website and platform to function correctly. They enable core functionality such as security, account authentication, and session management. You cannot opt out of these cookies as the website and platform cannot function properly without them.
| Cookie Name | Purpose | Duration |
|---|---|---|
| csps_session | Maintains your authenticated session within the platform | Session |
| csps_csrf | Cross-site request forgery protection token | Session |
| csps_auth | Authentication token to keep you logged in to the platform | 30 days |
| csps_cookie_consent | Stores your cookie consent preferences | 1 year |
2.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website and platform by collecting anonymous information about pages visited, time spent, errors encountered, and other usage patterns. This data is used exclusively to improve the performance and usability of our products. We only use analytics tools that process data in a GDPR-compliant manner.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users and sessions for aggregate analytics | 2 years |
| _ga_* | Google Analytics 4 | Maintains session state for Google Analytics 4 | 2 years |
| _gid | Google Analytics | Distinguishes users within a 24-hour window | 24 hours |
All analytics data is processed on an anonymised, aggregated basis. IP addresses are truncated before processing. We do not use analytics cookies to identify individual users or to link browsing data to personal identity.
2.3 Functionality Cookies
These cookies allow the website to remember choices you make (such as your language, region preferences, or display settings) and provide enhanced, personalised features. They are not used for advertising purposes.
| Cookie Name | Purpose | Duration |
|---|---|---|
| csps_theme | Remembers your display preference (light/dark mode) in the platform | 1 year |
| csps_locale | Remembers your language and locale setting within the platform | 1 year |
2.4 Marketing Cookies
We currently use a minimal set of marketing technologies. If we deploy advertising or retargeting tools in the future, this policy will be updated and your consent re-obtained where required. At present, we do not place advertising cookies or share browsing data with ad networks.
3. Third-Party Cookies
Some cookies on our website are set by third-party services we use to deliver functionality and analyse performance. These third parties have their own privacy and cookie policies, and we encourage you to review them:
- Google Analytics — Web analytics service operated by Google LLC. Google's privacy policy is available at policies.google.com/privacy. Google processes analytics data on our behalf under a Data Processing Agreement.
- Google Fonts — Font delivery service operated by Google LLC. Fonts are loaded from Google's servers when you visit our website. Google may set a cookie or log your IP address as part of font delivery. This is a strictly technical requirement with no marketing application.
- DocuSign / Adobe Sign — E-signature platforms used within the CSP Software platform. These services may set functional cookies to manage document signing sessions. These cookies only activate when you interact with signature workflows.
We do not permit third-party services to use the data collected via cookies on our website for their own independent marketing purposes.
4. Your Choices and How to Manage Cookies
4.1 Cookie Consent
When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, accept only strictly necessary cookies, or customise your preferences by category. Your selection is saved in the csps_cookie_consent cookie for 12 months.
You may change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of any page on our website.
4.2 Browser Controls
All major web browsers allow you to control cookies through browser settings. You can instruct your browser to refuse all cookies or to alert you when cookies are being set. The methods for doing this vary by browser — please refer to your browser's help documentation:
- Google Chrome: Settings → Privacy and security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
Please note that restricting cookies may impact the functionality of our website and platform. Strictly necessary cookies cannot be disabled without affecting core functionality.
4.3 Opt Out of Google Analytics
You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. This add-on prevents the Google Analytics JavaScript from sharing information with Google Analytics about your browsing activity.
5. Do Not Track
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection practices based on DNT signals, though we will monitor developments in this area and update this policy accordingly.
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, the cookies we use, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where the changes are significant, we may notify you by email or by displaying a prominent notice on our website.
We encourage you to review this Cookie Policy periodically. Your continued use of our website after any changes take effect constitutes your acceptance of the updated policy.
7. Contact Us
If you have questions about our use of cookies, or wish to exercise any rights in relation to data processed via cookies, please contact us:
- Email: info@cspsoftware.com
- Telephone: +971 6 701 1555
- Postal address: Ravenstone Advisory (F.Z.C), Ajman Free Zone Authority, Ajman, United Arab Emirates
If you are located in the European Economic Area or United Kingdom and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.